How to Place a Custom Order
Step 1: Approve the Quote
Contact us either by phone at 209-924-9700 or via email at email@example.com with your order details to get a quote started. Once we receive your files and job details, we will reach back out to you with an official quote within 24-48 hours. This quote will come to you via email from our Printavo system which will prompt you to click "approve" or "decline" when you open the invoice. If the quote is approved, we move on to step 2, artwork. If the quote is declined, we will take the feedback and edit the quote details until we reach an approval.
Step 2: Approve the Proof
Once the quote is approved, we will move onto virtual proofs/artwork. This is the point in the process where we take your artwork or inspiration photos and create a virtual mock up for you to view. This mock up will come to you via email from our Printavo system which will prompt you to click "approve" or "decline" when you open the invoice. If the proof is approved, we move on to step 3, payment. If the proof is declined, we will take the feedback and make edits until we reach an approval.
ART TIME CHARGES: Generally speaking if the customer is providing the artwork, we will not charge an artwork creation fee. However if there is no artwork provided OR the provided artwork is in a state/format that we cannot use, we will reach back out to you to let you know that artwork charges have incurred before proceeding. If the artwork charges are approved we will then proceed to proofs.
RELEASE OF FILES: Any artwork generated by Ripon Print Studio is property of Ripon Print Studio and will not be released unless otherwise stated and agreed upon in written format with both parties.
Step 3: Making a Payment or Deposit
Payments can be made online via our Printavo printing system or here in store at 215 W Main Street, Ripon. Once the artwork is approved we will generate a link to pay and send that via email. PLEASE NOTE: Production or ordering of materials will not begin until a payment or previously agreed upon deposit amount has been made.
Step 4: Proceed to Production
Once the payment has been made, we will proceed to ordering materials and then to production. We will do our best to keep you updated as production moves along. You will receive a final confirmation email once your order is ready for pick up.
PLEASE NOTE: Our turn around time is on AVERAGE a two week wait FROM THE POINT THE PROOF IS APPROVED. Our turn around time can fluctuate depending on the number of jobs we have in the production queue and the type of item you are ordering. If you are needing your order by a certain date, we are happy to accommodate that. If you are needing your order under a rush circumstance, you may incur a 15% rush fee so that our production team can stay overtime to finish your order. We will notify you ahead of time if your order has incurred a rush fee before proceeding to print.