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terms & conditions

Step 1: REVIEW
When we send you a quote- please review the details of said quote and let us know if we missed any pertinent information for your job.

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Step 2: APPROVE THE QUOTE
If there are no changes to be made, approve the quote via the automated button at the top of the invoice. By approving the quote you are accepting the terms of this order and are ready to move this quote into the artwork and payment phase. This approval authorizes the job to move to step 3.
(WE WILL NOT MOVE THE JOB INTO THE NEXT STEP WITHOUT THIS APPROVAL).

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Step 3: ARTWORK & PAY
Once the quote is approved, we will begin the artwork as it pertains to your job. We charge $60/hour and will estimate the amount of art time anticipated (if applicable) at the beginning of the job. If the artwork time decreases/increases, your work order will be updated and you will be notified of the update. At this time you will also be emailed a link to pay for the invoice. 
(WE WILL NOT MOVE ONTO ARTWORK PRODUCTION IF A PAYMENT HASN'T BEEN RECEIVED.)***

  • *Artwork Time: Art time is $60/hour and is subject to change and/or to be eliminated all together; it will be updated throughout your project. This may result in additional charges or a refund to you after your project is completed and art time has been properly calculated. We will notify you when you have reached your accumulated art time and get approval to proceed with additional art time.*

  • Depending on the project, we may require you to make a non refundable deposit for artwork time. 

  • If your artwork needs changes after the initial proof has been sent, you may incur further artwork charges depending on the intricacy of the edits. We will notify you ahead of time if this is the case.

  • Any artwork generated by Ripon Print Studio is property of Ripon Print Studio. Artwork will not be released to the customer unless the artwork release package is purchased. Please let us know if you would like to add this option to your invoice.

  • The artwork is a digital mock up of what will be produced. Artwork colors may vary on the finished product. We do NOT color match so please be aware that there may be a slight color variance between the digital mock up on your screen and the finished product. If you have a specific PMS color you would like us to match, let us know and we will do our best to match it by hand, but please know that it will not be a 100% guarantee match.

  • Imprint sizes for apparel printing may vary from digital mock up to the finished product. Imprint sizes are based on industry standards and the capability of our machinery. Should you wish to specify custom dimensions, we must know that at the time of artwork approval.

 

STEP 4: APPROVE THE ART
Next you will be sent an artwork approval. If there are no changes to be made, approve the artwork via the automated button at the top of the invoice. By approving the art you are ready to move this quote into the production phase. If there are changes to be made, please respond specifically to the artwork approval email. Once artwork is approved, we will not be able to make further changes.
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STEP 5: PAYMENT

ONLY once we receive your payment will we promptly move your order into production. If you cannot make the payment in person, we can send you a link for payment via our invoicing system.

  • If you are paying via a PO system and are on a Net 30/45/90 payment terms mean that the buyer has 30/45/90 calendar days from the date of delivery of goods or services to make full payment to the seller. If payment is not received within this period, a late fee of 3% of the total invoice amount will be applied. Additionally, an extra 3% late fee will be charged for every subsequent 30-day period that the payment remains overdue.

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STEP 6: PRODUCTION
Once the quote has been approved, payment has been received AND artwork has been approved THEN your job moves into production! Turnaround time at this point is typically 5-8 business days, unless otherwise specified. If you need your garments rushed there will be a rush fee**
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  • Please note that Ripon Print Studio reserves the right to use the print method best suited for the garment and applicable artwork. This sometimes can result in a variety of print methods used within the one job.

  • **RUSH fee: is classified as an order that is due inside the standard 9-12 days and requires us to move your project ahead of other clients. A 15% charge will be applied to your order, but it should not exceed $250.

 

Step 7: PICK UP
You will receive an email once your order is completed and eligible for pick up. Our standard business hours are Monday through Friday 9am - 5pm (holiday hours will be properly communicated). If your order requires shipping, we will arrange that at this time as well. 

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ADDITIONAL TERMS:​

  • This quote and pricing details are valid for 30 days. A quote approved after 30 days will require us to reevaluate if pricing has changed and potentially change you a new quote.

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©2021 by Ripon Print Studio

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